Shipping & Returns
We are delighted to offer our guests shipping services for our fine
loose leaf teas. This is another way we can connect with you, even from
a distance. We hope this shipping service will help you continue the
tea traditions you enjoy, providing needed pauses for rejuvenation, the
means of slowing down, and as a way to connect with family, friends,
and loved ones.
We currently ship with USPS only within the United States.
Rates for all shipping methods are determined by the verified shipping address.*
*At this time, we are not able to ship to P.O. Box addresses.
WE CURRENTLY PROCESS YOUR ORDER AND SHIP WITHIN 2 BUSINESS DAYS**
Orders are typically shipped from St James Market on the following business day for all shipping methods, Monday–Friday, after the payment and delivery address are verified.
At this time we do not ship on weekends.
Around the holidays, if we experience high volume of orders, it may take 2 business days to process your order.
Please note that we do not process orders on American statutory holidays, so that our employees can spend time with their families.
Despite carefully planning our shipping, due to the effects of COVID-19 on USPS, you may experience some delays in receiving your order. We thank you for your patience. We’re working diligently to expedite this process on our end.
Standard Shipping Times
Please note that during high volume periods, our shipping carriers may experience delays. The below information is based on normal order volumes.
|Delivery destination||Delivery time (Estimated)*|
|All states (except listed below)||3 business days|
|Alaska and Hawaii||4 to 6 days.|
|* Please add an additional 6-7 days for delivery to rural areas.|
How Do I Change or Cancel my order?
Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.
What do I do if my order is incorrect or damaged?
If there is a problem with your order, please reach out to us as soon as possible by filling out our Contact Us form, or by sending us an email: firstname.lastname@example.org.
Returns and Claims
We always try to provide the highest quality product for our customers.
Since tea is a perishable product, we cannot accept returns.
However, if you have received a damaged item or incorrect tea, please email us at: email@example.com If we made a mistake, we will send you a replacement as soon as we are able.