Shipping & Returns

Standard Shipping

We offer free standard shipping within the US when you spend $60 or more.

Flat rates for all shipping methods are determined by the verified shipping address.  

Please no P.O. Box addresses at this time.  

We currently ship with USPS within the United States.  

Processing Time

WE CURRENTLY SHIP WITHIN 2 BUSINESS DAYS**

** Due to the effects of COVID-19 on our shipping partners and high order volumes on our end, we are experiencing some delays in shipping services at this time. We thank you for your patience. We’re working diligently to expedite this process on our end.

Orders are typically shipped from St James Market on the following business day for all shipping methods, Monday–Friday, after the payment and delivery address are verified.

Please note that we do not process orders on American statutory holidays, so that our employees can spend time with their families.

Standard Shipping Times

Please note that during high volume periods, our shipping carriers may experience delays. The below information is based on normal order volumes.

Delivery destination Delivery time (Estimated)*
All states (except listed below)         3 business days
Alaska and Hawaii Please contact us for details.
* Please add an additional 6-7 days for delivery to rural areas.

How Do I Change or Cancel my order?

Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.

What do I do if my order is incorrect or damaged?

If there is a problem with your order, please reach out to our Customer Experience team by filling out our Contact Us form, or by sending us an email: shipping@stjamestearoom.com.

Returns and Claims

We always try to provide the highest quality product for our customers. If you happened to be unsatisfied with any product purchased in the last 30 days, please let us know as soon as possible about your concerns at shipping@stjamestearoom.com, and we will do our best to resolve the issue.  If you have received a damaged or incorrect tea, please email us. All items with the exception of sample pouches and all Featured teas are returnable. All teas and teaware that have been opened and used incur a 35% disposal fee.  

If we made a mistake, we would like to offer you a choice: a refund on your credit card, or a replacement.  However, if the reason for your return is due to personal preference (i.e. you decided that herbals are not your cup of tea), we would kindly ask you to be responsible for the cost of mailing the item back to us.